Union Bank of Mena

Nationally ranked Top 100 performing community bank located in the heart of the Ouachita Mountains is seeking an IT professional to join our team.  This is a tremendous opportunity to utilize your technical expertise in a progressive enterprise environment while enjoying the benefits of relaxed community living with vast outdoor recreational opportunities.

Information Technology (IT) Support Analyst

Provides technical support for all products, departments, and locations:

Products:.

§ AS400

§ Windows 2003 Domain

§ MS Exchange Server

§ MS ISA Server

§ Backup, Antivirus Applications

§ Image capture and delivery systems

§ Windows workstations

§ Network printing

§ Various desktop applications including MS Office

§ Managed WAN

Required Skills:

· Possess strong written and oral communication skills

· Exhibits exceptional Customer Service skills

· Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution

· Illustrates high attention to problem description, detail, and impact

· Ability to understand and work in compliance with company security processes and regulatory requirements

· Self-motivated and goal-oriented, capable of working in a fast paced and changing environment

· Ability to deal with multiple concurrent support issues and projects.

· Provides in-depth technical knowledge of Windows operating systems in a network environment

Required Technical Skills:

· Researches, tests, and implements technical solutions that are effective and limited in risk exposure

· Escalate issues to next level support when the solution is unknown or cannot be found within 30 minutes or is related to a pre-defined Critical System

· Ability to review system logs, monitor disk space, and make related recommendations

· Develops operating procedures to be followed by end users to assist with application training

· Maintains accurate documentation of hardware inventory, IP allocation, and software licensing

· Tests and Installs vendor supplied patches and updates

· Installs, configures, manages, and troubleshoots

o Windows desktop operating systems

o Network printers

o MS Office

o Network IP Addressing and Connectivity

o Active Directory

o Backup and Antivirus Applications

· Ability to learn and become proficient in other areas including, but not limited to:

o Administer Share and NTFS access permissions

o Administer Windows Group Policy

o Demonstrates working knowledge of RDMS concepts and perform data query and analysis

o Administer  DNS, DHCP, and Windows Services

o Administer user accounts, print jobs, report jobs, and queries on AS400 platform

Education and Experience

· Degree/college diploma in Business or Computer Science or technical certification (Network+, MCP, MCSA, or  MCSE)

· 2-5 years technical support experience

Working Environment:

· Normal work week schedule Monday – Friday business hours

· Occasional scheduled work after hours

· Occasional travel to branch within a single work day – company vehicles available

· Disaster recovery events and critical system outages will require extended work hours and possible overnight travel

· Modern business dress

· Lifting up to 60 pounds with assistance

Benefits Package:

· Medical and Air Evac insurance paid for employee

· Supplemental medical, dental, and disability available to employee

· Medical, dental, vision available to family

· 401K with 100% matching funds up to 7.5% of salary and bonus

· Cafeteria Plan

· 2 weeks paid vacation annually

· Paid Federal holidays

· Paid Sick Leave

· Paid Bereavement Leave – up to 3 days annually

· Tuition Assistance up to 100% reimbursement

· Life Insurance (2x annual salary and $10,000 if medical insurance)

· Free checking/savings accounts

Please send resume to jsweeney@unionbankofmena.com *** no phone calls please ***

Janeé Sweeney

SVP/CIO

Union Bankshares, Inc.